Privacy Policy

Last Updated:December 2025

This Privacy Policy explains how AQEL AI Technology Company ("AQEL", "we", "us") collects, uses, discloses, and protects personal data in accordance with the Saudi Personal Data Protection Law ("PDPL") issued by SDAIA, and other applicable laws in the Kingdom of Saudi Arabia.

1. Data Controller

AQEL AI Technology Company is the data controller responsible for personal data collected through www.aqel.ai.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Full name
• Email address
• Phone number
• Company name and role
• IP address and device information
• Website usage data
• Any information voluntarily submitted via contact forms or communications

3. Purpose of Data Processing

Personal data is processed for the following purposes:

• Responding to inquiries and communications
• Providing services or information requested
• Website security and performance monitoring
• Compliance with legal and regulatory obligations
• Internal analytics and service improvement

4. Legal Basis for Processing

We process personal data based on one or more of the following legal bases, as applicable:

• Your explicit consent
• Performance of contractual or pre-contractual obligations
• Compliance with Saudi legal requirements
• Legitimate business interests that do not override data subject rights

5. Data Sharing & Disclosure

We do not sell personal data.

Personal data may be shared only with:

• Authorized service providers (e.g., hosting, analytics, IT support)
• Regulatory or governmental authorities when legally required

All third parties we engage are required to apply appropriate safeguards to protect personal data.

6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable Saudi laws and regulations.

7. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, or disclosure.

8. Data Subject Rights (Under PDPL)

Subject to PDPL requirements and applicable exceptions, you may have the right to:

• Access your personal data
• Request correction or update
• Request deletion where legally applicable
• Withdraw consent at any time (where processing is based on consent)
• Be informed about how your data is used

To exercise your rights, contact us using the details below.

9. Cross-Border Data Transfers

If personal data is transferred outside Saudi Arabia, such transfers will be handled in compliance with PDPL requirements and appropriate protection measures will be applied.

10. Cookies & Tracking

For information on cookies and similar technologies, please refer to our Cookie Policy.

11. Policy Updates

We may update this Privacy Policy periodically. Updates will be published on this page with a revised "Last Updated" date.

12. Contact

For privacy-related inquiries or data subject requests: hello@aqel.ai